hijau33 FAQ — Answers for Malaysia Players

The minimum deposit at hijau33 is RM30 and this applies equally to all payment methods — Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrencies such as USDT, BTC and ETH. No hidden fees are charged on your deposit.

hijau33 does not charge any processing fee on your deposits. However, your e-wallet or bank service provider may apply their own internal charges. It is advisable to check your payment provider's terms before making a transaction.

Generally, deposits via DuitNow and FPX are credited quickly to your hijau33 account. If your deposit has not appeared after a few minutes, please contact hijau33 customer support via 24/7 live chat and provide proof of payment for immediate review.

Yes, hijau33 accepts deposits in USDT, BTC and ETH. Simply select the crypto option during the deposit process, copy the wallet address provided, and send an amount equivalent to a minimum of RM30. Crypto deposits are subject to blockchain confirmation, which may take some time depending on network congestion.

Please contact the hijau33 support team via live chat or email and provide the following information: transaction reference number, payment method used, deposit amount, and a screenshot of your payment proof. Our team, available 24/7, will investigate the issue and resolve it as quickly as possible.

hijau33 supports a range of popular deposit methods in Malaysia: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies including USDT, BTC and ETH. All these methods share the same minimum deposit of RM30.

The hijau33 VIP programme has three tiers: Bronze (weekly cashback up to 0.3%), Silver (weekly cashback up to 0.5%), and Gold (weekly cashback up to 0.8%). The more consistently you play, the greater your chances of moving up to a higher tier.

Weekly cashback is calculated based on your betting activity throughout that week. Once the weekly period ends, cashback is credited directly to your hijau33 account balance at the percentage corresponding to your current VIP tier — Bronze up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%.

VIP tier progression at hijau33 depends on the consistency and volume of your betting activity over time. Playing regularly and staying active increases your chances of being moved up to Silver or Gold. For more details on your VIP progress, contact our 24/7 support team.

hijau33 VIP Gold members receive the highest weekly cashback of up to 0.8%, along with priority service from the support team. The Gold tier reflects a player's commitment and carries better benefits than Bronze and Silver, making for a more rewarding playing experience.

VIP tiers at hijau33 are reviewed based on recent activity. Accounts that are inactive for a certain period may have their tier adjusted. To keep your VIP status, it is recommended that you remain consistently active. Contact hijau33 support if you have any questions about your VIP status.

hijau33 typically requests identity verification before processing your first withdrawal, or when there is unusual activity on your account. This is a standard security procedure to protect your account and ensure compliance with the platform's international licensing requirements.

hijau33 accepts identity documents issued by the Malaysian government, primarily the National Identity Card (MyKad). For non-Malaysian players, a valid passport is accepted. Documents must be clear, uncut and easily readable.

All documents submitted to hijau33 are stored securely using SSL encryption and can only be accessed by authorised personnel. Your information will not be shared with third parties without your consent, in line with hijau33's privacy policy.

If your identity verification is rejected, hijau33 will inform you of the reason. This usually happens because the document image is blurry, cut off or incomplete. You can resubmit clearer documents. Contact our support team via live chat for further guidance.

Yes. The minimum age to open an account and play at hijau33 is 21 years old. During the identity verification process, your age will be confirmed based on the documents submitted. Accounts found to belong to individuals under this age will be terminated immediately.

To register at hijau33, visit the registration page and fill in basic details such as username, password, mobile number and email. Make sure you are at least 21 years old. Once your account is activated, you can make a deposit and start playing right away.

Your hijau33 username must be unique and must not contain unsupported special characters. Your password must be at least 8 characters long, combining uppercase letters, lowercase letters and numbers for better security. Avoid using the same password as your other accounts.

Use the "Forgot password?" function on the hijau33 Login page. Enter your registered email and you will receive a password reset link. If you do not receive the email within a few minutes, check your spam folder or contact hijau33 support directly.

Login issues can occur for several reasons — browser cache that needs clearing, an account temporarily locked after multiple failed attempts, or a temporary technical issue. Try clearing your browser cache and cookies first. If the problem persists, contact hijau33 customer support via 24/7 live chat.

Yes, you can request to close your hijau33 account by contacting our customer support. Make sure all funds in your account have been withdrawn before submitting the request. The closure process will be carried out in accordance with established security procedures to protect your interests.

No. Each player is only allowed one active account at hijau33. Registering multiple accounts using the same or different details is not permitted and may result in all associated accounts being suspended. If you are having trouble with your existing account, please contact our support team for assistance.