Terms and Conditions of hijau33 Use

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and hijau33 ("Platform", "we" or "company") governing access to and use of the website hijau33.app and all services provided on it, including online slots, live casino, sports betting and any other games managed under this platform.

hijau33 operates under a valid international licence and is committed to providing a safe, fair and responsible gaming environment. By registering an account or using any service on this platform, you are deemed to have read, understood and fully agreed to all the terms contained in this document.

If you do not agree with any part of these Terms, you are requested not to use or access the hijau33 platform.

2. Player Eligibility

To open and use an account at hijau33, you must meet the following requirements:

• Be at least 21 years old on the date of registration.
• Be an individual acting in your own personal capacity, not as a representative or agent of a third party.
• Not be subject to any legal restriction that prohibits the use of online gambling platforms.
• Have full legal capacity to enter into and execute a binding agreement.
• Ensure that your use of this platform complies with the laws and regulations in force in your area of residence.

3. Account Registration and Management

Each player is allowed to register one (1) account only. Opening multiple accounts under the same name, the same mobile phone number, the same email address, or from the same device is prohibited and may result in all related accounts being closed without notice.

During registration, you agree to:

• Provide accurate, complete and up-to-date information.
• Update your account information if any changes occur.
• Keep your account password confidential and not share your login details with any party.
• Be fully responsible for all activities that take place under your account.

hijau33 reserves the right to request identity verification documents such as a national identity card (MyKad) or passport at any time as part of the Know Your Customer (KYC) process. Failure to provide the requested documents within the specified period may result in the account being temporarily suspended.

4. Deposits and Withdrawals

The hijau33 platform supports a range of payment methods suitable for players in Malaysia:

• Touch 'n Go eWallet, DuitNow, Boost, ShopeePay
• Online banking via FPX
• Cryptocurrency: USDT, BTC, ETH

Deposit and withdrawal conditions are as follows:

• Minimum deposit: RM30 for all payment methods.
• Minimum withdrawal: RM50 for all payment methods.
• Withdrawals will be processed within 1 hour after the request is verified.
• Withdrawals can only be made to a payment method or account that has been registered and verified under the same player's name.

5. Bonuses, Promotions and Wagering Requirements

All bonuses and promotions offered by hijau33 are subject to specific conditions. The 120% welcome bonus of up to RM300 offered to new members is subject to the following wagering requirements:

• The bonus amount must be wagered 25 times before a withdrawal can be made.
• Example: deposit RM100 → bonus RM120 → balance RM220 → wagering requirement RM120 × 25 = RM3,000.
• Another example: deposit RM600 → bonus RM300 (maximum cap) → balance RM900 → wagering requirement RM300 × 25 = RM7,500.

General conditions for all bonuses and promotions:

• Each bonus can only be claimed once per applicable promotion unless stated otherwise.
• hijau33 reserves the right to modify, suspend or end any promotion without prior notice.
• Bonuses obtained through means that violate promotion conditions, including abuse or fraud, will be cancelled.
• Specific wagering requirements for each promotion will be stated on the respective promotions page.

6. Game Rules

All games available on the hijau33 platform — including online slots, live casino (baccarat, roulette, blackjack, sic bo), sportsbook and sports betting — are governed by their individual rules which can be found within the game interface.

• Game results generated by the Random Number Generator (RNG) are final and cannot be disputed.
• Any technical failure that occurs during a game session and affects the outcome will be resolved based on the platform's official server logs.
• Bets that have been confirmed and accepted cannot be cancelled or changed.
• hijau33 reserves the right to void any bet or round suspected of involving system manipulation or exploitation of a technical bug.

7. Prohibited Player Conduct

Players are strictly prohibited from engaging in the following activities on the hijau33 platform:

• Using automated software, bots, scripts or third-party tools to exploit games or platform systems.
• Opening multiple accounts to avoid restrictions or bonus conditions.
• Colluding with other players to exploit weaknesses in games or promotions.
• Conducting money laundering or using the platform for purposes that violate the law.
• Providing false information, impersonating another person, or using unauthorised payment methods.
• Spreading offensive, threatening or harassing content towards other users in the platform's communication channels.

Violation of any of the above rules may result in immediate account suspension, cancellation of all balances and bonuses, and appropriate legal action.

8. Account Suspension and Closure

hijau33 reserves the right to suspend, restrict or close any player account at any time without prior notice under the following circumstances:

• Suspected or proven violation of any provision in these Terms.
• Failure to provide the requested identity verification documents within the specified period.
• Found to be using the platform from a region prohibited or restricted by law.
• At the request of a competent authority or law enforcement body.

Players may also close their own account at any time by contacting customer support. Any legitimate fund balance will be returned once the necessary investigation is complete.

9. Limitation of Liability

To the extent permitted by applicable law, hijau33 and its affiliates will not be liable for any direct, indirect, incidental or consequential loss arising from:

• The use of or inability to use the platform and services provided.
• Technical disruptions, server downtime or software errors beyond hijau33's control.
• Losses arising from betting decisions made voluntarily by the player.
• Unauthorised access to a player's account due to the player's negligence in keeping their login credentials confidential.

The hijau33 platform is provided on an "as is" basis without any specific warranty regarding availability, accuracy or fitness for a particular purpose. Players use this platform at their own risk.

10. Amendments to Terms and Conditions

hijau33 reserves the right to amend, update or replace any part of these Terms at any time at its sole discretion. Amendments will take effect immediately upon publication on this website.

Players are responsible for reviewing the Terms periodically. Continued use of the platform after any amendment is considered acceptance of the amended terms. hijau33 will endeavour to provide notice of significant changes through appropriate communication channels.

11. Responsible Gambling ⚖️

hijau33 is committed to promoting responsible gambling. This platform is intended only for adult players aged 21 and above. We encourage players to set personal limits to manage their spending and playing time.

• If you feel that your use of this platform has affected your daily life, finances or personal relationships, please contact our customer support for assistance.
• Players may request a self-exclusion for a specified period through the 24/7 support channel.
• Never gamble with money you cannot afford to lose.
• Gambling is for entertainment, not as a source of income or a solution to financial problems.

For more information, please visit our Responsible Gambling page.

12. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws under the international licensing jurisdiction in which hijau33 operates. Any dispute arising in connection with these Terms shall first be resolved through voluntary negotiation between the player and hijau33 management.

If negotiation is unsuccessful within a reasonable period, the dispute will be referred to the arbitration procedure established by the licensing body that regulates this platform. The arbitration decision is final and binding on both parties.

To submit any enquiry or complaint, please contact the hijau33 customer support team via live chat or email at [email protected].